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Vonage with U-verse

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2:24 pm
August 6, 2007


Uverse Guy

Admin

posts 567

To be honest Vonage was very easy to install with Uverse.

1.) Connect the Ethernet Cable to RG (Router)

2.) Then Plug a phone line from the first port into your phone. You should get dial tone at this point.

NOTE: If you want to make all your house jacks hot (Or have dial tone) You MUST go out to the NID and disconnect the phone companies access from the customers access. Other wise you risk the phone company noticing something on the line and they will send a test down the phone pipe and it can cause your vonage box to catch on fire. It’s very simple to do at the NID generally there is a RJ-11 Cable coming from the Phone Company Access to the Customer Access you simple disconnect this Jack. This Isolates all your wiring to strictly inside your house and the phone company is taken out of the equation.

3.) If you are making all jacks hot in the house then instead of going from the vonage box to a phone take it directly to the wall jack. And this now makes all the jacks have dial tone. If you want that same line to also have a phone connected then you need to buy a 2 way splitter that way one can go to the vonage box and the other to your phone.

Really it’s pretty simply and I had no troubles at all.

10:50 am
October 17, 2007


Uverse Guy

Admin

posts 567

So if I have the Uverse box near the tv, I have to have the router and the the telephone next to the TV?

1:13 pm
October 17, 2007


Uverse Guy

Admin

posts 567

You will have a small vonage box that plugs into the RG via ethernet if you want VOIP with Vonage. The box looks kind of like a small DSL modem.

You will have U-verse Set Top Box at all TV’s you want service at.

10:08 am
October 23, 2007


Uverse Guy

Admin

posts 567

It’s very simple to set up you just run the ethernet from the RG to the VOIP box. And then run a RJ-11 from the VOIP box to the phone and that should be it.

2:22 pm
November 14, 2007


Uverse Guy

Admin

posts 567

Here is a scenario….

I have my UVERSE router in a back bedroom. I am NOT changing my home phone to Vonage, but instead adding a VOIP line for my business.

The office that I will be working out of is at the front of the house.
I do NOT have an ethernet port in the office NOR a phone line.

If I get the Vonage WIRELESS box and plug it into the existing UVERSE Router will that work?

4:14 pm
November 14, 2007


Uverse Guy

Admin

posts 567

What you can do is if your not converting the entire house to VOIP and keeping it seperate you can run the standard vontage box to the U-verse router. Then buy a cordless phone pair where the main unit only has to be pluged into a rj-11 (phone jack) and the other phone just has to be pluged into an AC adapter. You can keep the main cordless phone where the Uverse router and vonage box are and then run the extended on to the office.

There are probably several ways to set this up though.

3:32 pm
November 27, 2007


Uverse Guy

Admin

posts 567

SO…is the consensus that you can use Vonage with U-Verse? I am making the switch tonight and I don’t want any issues. Can I still use my established home network as well?

11:18 am
December 2, 2007


Uverse Guy

Admin

posts 567

I didn’t have any issues and it shouldn’t impact your network. 

7:35 pm
February 13, 2008


Uverse Guy

Admin

posts 567

My apologies for recounting what may have already been stated, but I just got off the phone with a Uverse Sales Rep (fully understanding that a Sales Rep might not be the most technically informed).  I currently have Vonage, plugged into my house (all jacks hot), and to do this my NID is unplugged.  The Uverse Sales Rep told me that Uverse would use the NID and that I would lose the ability to keep my Vonage plugged into my existing phone jacks, thus losing the all jacks "hot."  Can anyone eloborate on this and assist; I’m almost sold on Uverse, but don’t want to give up Vonage and my hot jacks.  Thanks!

7:58 pm
February 13, 2008


Uverse Guy

Admin

posts 567

The sales rep doesn’t know what will happen is they will install a new nid that is Video Cable and Leave your other Nid as is. Since you are not ordering any voice service they shouldn’t touch the nid that is already installed. They will simple put one next to it that will interput the Video.

There should be no impact for your Vonage on the install for U-verse further than plugging your vonage box into your U-verse Router.

The sales rep probably just doesn’t understand, really not that uncommon I bet have the techs would tell you the same thing.

3:14 pm
February 28, 2008


Uverse Guy

Admin

posts 567

So,  I’m thinking about doing away with SBC as my phone service and going with vonage.  I can do that right since Uverse is seperate from SBC or ATT whoever has my phone service right now.  Uverse is totally seperate right?  I’m not going to lose uverse by shutting off ATT/SBC phone?

7:31 pm
March 4, 2008


Uverse Guy

Admin

posts 567

Uverse is seperate and does not require standard voice line like DSL.

11:45 pm
March 18, 2008


e92phreak

New Member

posts 1

I just recently got AT&T U-Verse.  I’ve been running Vonage over Time Warner Cable Internet with no issues.

With AT&T U-Verse, I plugged my Vonage Linksys WRTP54G Wireless-G Broadband Router into one of the ports of my AT&T U-Verse 2WIRE 3800HGV-B Router.

It seemed to work fine right out of the box.  However, I noticed that every day, I’ve had to reset my Vonage Linksys router.  I still had computers automatically connecting to this wireless router, and I noticed that I was unable to access the internet.  Eventually, I noticed that this also affected the phone service.  So, after bouncing the router, it ends up being able to access the internet again.

My question is does AT&T U-Verse drop internet connections?  If so, is this to prevent people from having a static IP to possibly host?  If so (again), does anyone know how I can configure the Linksys router to automatically be able to access the internet if and when the connection is dropped?

It seems like others haven’t had this issue before.  Many people have said that their Vonage service works flawlessly.

Any help would be greatly appreciated.

 

Thanks. 

4:50 pm
March 19, 2008


Uverse Guy

Admin

posts 567

I have vonage and have had no problems. You shouldn’t have to restart your router, if you get issued a new ip should auto renew in the router.

7:18 pm
March 26, 2008


Uverse Guy

Admin

posts 567

My problem is that I have gaps up to 5 seconds in my Vonage voice service especially when making internalinal calls. They usually happen after the call last longer thatn 2 or 3 minutes.

 I tried upgrading to UVerse Elite, thinking it may be a throughput issue. No change.

I tried reconfiguring my network so that the Vonage router would connect directly to the UVerse box and my computers into the Vonage router’s ports. I thought this would insure priority is given to the voice connection. No change.

 Does anybody have any suggestions on what to try next?

 

Thanks, Jose

7:49 pm
March 27, 2008


Uverse Guy

Admin

posts 567

This actually my be on Vonage end, have you tried bandwidth saver?

"From your Vonage account, there is a feature called the bandwidth saver.
This feature controls the amount of bandwidth used for a phone call.
Try adjusting the bandwidth saver to either medium or normal. After you
adjust your settings, test and see if there is a difference in the
audio quality. Please note that when you change bandwidth saver it
could take a few minutes for the device to reboot and take the changes." – Vonage 

Find more troubleshooting steps here:

http://www.vonage.com/help.php?article=942&category=46&nav=4

 Let us know if this or something else on the Vonage end helps.

 

5:59 pm
April 5, 2008


Uverse Guy

Admin

posts 567

Yes, with no luck. The actual quality of the voice went down (more background noise) but the gaps remained unchanged.

12:03 pm
April 7, 2008


Uverse Guy

Admin

posts 567

That's odd, I haven't had any trouble at all with my Vonage.

12:52 pm
April 25, 2008


Uverse Guy

Admin

posts 567

jose said:

My problem is that I have gaps up to 5 seconds in my Vonage voice service especially when making internalinal calls. They usually happen after the call last longer thatn 2 or 3 minutes.

I tried upgrading to UVerse Elite, thinking it may be a throughput issue. No change.

I tried reconfiguring my network so that the Vonage router would connect directly to the UVerse box and my computers into the Vonage router’s ports. I thought this would insure priority is given to the voice connection. No change.

Does anybody have any suggestions on what to try next?


Thanks, Jose


I have the same problem. My calls are all domestic. I had comcast broadband before and didn't have any problems with Vonage. It doesn't seem to happen with each call. If I find a solution, I will let you know.

8:26 am
May 10, 2008


Uverse Guy

Admin

posts 567

I had no problems with Vonage when I first connected with Uverse. After a few months, my Tivo stopped communicating. I lived with the issue because I had a DVR provided by uverse. Now, my home alarm does not communicate either. This problem seems to be getting worse. I have rewired my network as suggested by Vonage. It goes from the HG to the vonage box to my home network switch. It has not made any difference.

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