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Forum Video Tech Support Pixelation, Stalling, Blackout

Pixelation, Stalling, Blackout
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2:50 pm
January 24, 2010


Daryl

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really bad today (jan 24th) in nothern cobb county GA- keep having to restart system – issue seems to get better for 10-30 min.  

internet service seems to be un-affected.

12:03 am
January 27, 2010


Uverse Guy

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If it continues you might call AT&T and have them check all your wires and see if anything is going on at the hub or Central Office. 

3:35 pm
February 2, 2010


Wally

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I have had similar issues with Uverse here is Calif, including frequent brief stalling of signal, and occasional need to reset receivers. I have had the tech out to check all cables and connections and receivers. Tech spent almost four hours here one day checking everything. I am thinking about calling the tech again to recheck our system here. We have the DVR plus two other receivers.  Perhaps it has something to do with AT&T's servers or the existing cables AT&T uses to reach each house. I wonder if this is a common problem?

WallyCool

9:48 am
February 9, 2010


EGGHEAD

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To all,

I, too, am located in Cobb County (East Cobb) and seem to be exhibiting the same problems.  I have had my service for about a year, and it just seems to be getting worse.  The problems that I am exhibiting are mostly concerning the DVR.

- DVR will stop in the middle of playing and state that the recording is no longer available.  This is with one of the satetilite receivers.  I have to reboot this receiver to get working again.

- The main DVR sometimes shuts down on its own.  Due to this, I miss my recordings.

- The main DVR will freeze in the middle of a playback of a recording.  The DVR receiver has to be rebooted.

- The HD feeds both live and taped have much worse quality than previously.

I had a service tech out approximately 6 weeks ago and he recrimped one of my wires and replaced the DVR.

Any ideas?

Anyone else having similar issues.

EGGHEAD

6:42 pm
February 11, 2010


Uverse Guy

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Sounds like it's over heating. Is your box in a cabinet that might create extra heat. 
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