well we have had U-VERSE since the end of March 09. We started to experience problems from day one with freezing and tiling. Techs were out over 25 times and attempted to make corrections based on other past experiences. The outside cable guys also became involved. They replaced the drop to the house new guts to the box and still problems and changed the port. Eventually cable started to check the main lines and found three major repair that had to be made. We had improvement but not perfect. Inside came back and spent 6  making changes to see if they could identify the problem. They removed the splitter and installed CAt 5 one one TV and coax on the other. After that the problems seemed to have corrected then two weeks ago the sound started to drop off for just a second or two. the problem increased and then the picture would tile. In the last day the sound would go and the picture would go RED on the entire screen. They are coming back to see whats up now.

Has anyone else had these issues? If so make sure they bring in the cable guys and check every part of it. The crews have been awesome and are really trying hard to figure out the problems. I guess I should say all the equipment has been replaced and that never cleared the problem. I tend to think it is an outside issue especially since there is major construction with in 5 feet of the nodes and the construction crews are draining water and flooding the ground at the node. I am betting there is a small break i the cable letting moisture into the line creating the problem. Will keep you posted as progress happen.

I've had a very similar experience, but AT&T is not being as responsive as they were with you. The freezing/tiling/etc began in April 2009, and has continued since. I called in April, and several times in May, they erased all my recorded shows without warning me, they tried ignoring the issue and not calling back. I put up with it for a coupel of months (had to actually get on with my life!), then in August I dove back in and after over 30 calls to separate people and all sorts of trouble, a premises tech came out and determined that in my ORIGINAL INSTALLATION, I had got a bad DVR AND bad Gateway! He swapped them out, of course, and every thing seemed to be better, until I got my next bill and AT&T tried to charge me for “New receiver installation”..! I spent over an hour on the phone getting that taken care of, but meanwhile AT&T was not acknowledging that I had paid for over6 months of service that I did not receive. Finally in October they offered me a ONE-MONTH account credit! Horrible corproate attempts to evade responsiblity, and I am REALLY disappointed in them. I was only looking for some integrity and a “sorry, we goofed”, as well as some timely response, but I got neither, and am still waiting. meanwhile, the service has once more begun to deteriorate: I hav been getting no sound out of my HD channels for nearly the past week, and the freezing is beginning to come back! I called last week, and – after spending literally over 30 minutes wandering through the automated system, I got a chap who said he'd take care of the matter, but nothing has changed!! argh!!