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Forums Uverse TV Help Recorded TV skips and freezes on two out of 4 tv’s not main

Recorded TV skips and freezes on two out of 4 tv’s not main

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8:08 pm
December 13, 2008


ellej

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We have 4 tvs hooked up to U-Verse and two of the televisions skip and freeze when you play a recorded program. Does anyone know how to fix this? thanks

6:55 pm
December 15, 2008


Uverse Guy

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Have you tried to power cycle the equipment?

9:14 pm
January 2, 2009


Premtek

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The problems could be comming from the DVR or a cable issue. You would need a tech to come out and run a test on the lines and check them and if ok further pursue the problem. Have you tried and factory reset

4:44 am
January 9, 2009


victor@ATT

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just perform a powercycle.. better yet un-plug the power cable for a minute(on the affected STB's ofcourse). leave the “re-set” button on your RG to the local field tech! you risk losing your mac address that way.

4:47 am
January 9, 2009


victor@ATT

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if that doesn't fix it quote that immediately to your uverse customer member care guy..he'll appreciate that:).. and he'll test your line to see if the problem is coming on AT&T side.

5:03 pm
January 10, 2009


Uverse Guy

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Reminds me of a IT skit I saw on youtube.
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