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7:05 pm
August 20, 2007
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Uverse Guy
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Any experienced constant U-verse outages? My mother-in-law only lives two blocks from me and her Uverse keeps going out over and over again. She calls Tech and they fix it, and then it goes out again. She has had several field techs out to the house and no one can figure it out?
Anyone had this happen in the DFW area?
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3:16 pm
October 12, 2007
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Uverse Guy
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I have had similar problem. Rebooting the receiver box would usually fix the problem only to have it happen again immediately or a few days later.
Technicians came today. Disconnected DVMI and installed component cables. This is a known (by AT&T) problem and the only solution for now is to use component cabling for HD. I don't yet know whether it will work.
Also, leaving the HDMI plugged in won't let the component signal work properly.
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3:23 pm
October 12, 2007
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Uverse Guy
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They final got my Mother-in-laws service fixed but she didn't know what the problem was. I guess the finally got a FT that could get it working properly.
She doesn't have HD but this is definitely helpful information especially to other people that might be having the same issues.
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9:15 am
November 19, 2007
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Uverse Guy
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We were also told that we had to switch to component cables from the HDMI cables to fix the issues we have been having. AT&T tried to tell me that I wouldn't notice any difference in the screen clarity. I can tell a huge difference and don't think it is acceptable for me to have to accept lower quality.
We try to use the HDMI cable most of the time, but have to switch to component cables when issues start up. I really don't understand why the HDMI cable works some of the time and doesn't other times.
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10:44 am
November 19, 2007
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Uverse Guy
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That is odd, have tried maybe a new HDMI cable?
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12:01 pm
November 24, 2007
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David K
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I had my installation done in Burleson, TX on 11/23 and the installer told me that I can't use an HDMI cable on the receivers. I called customer service and they told me they were working on that and would have it resolved in the second quarter of next year (takes them over 4 months to correct this?). They also told me that they would not be responsible for service if I did use an HDMI cable. I was very concerned about this until I saw the HD picture was good using the component cables, however I hope they will fix this problem and give us a fully functional receiver in the near future. That's what customer service promised anyway.
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12:07 am
November 25, 2007
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Uverse Guy
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I just bought a new HD TV and I'm using component cables and don't have any real problems. I'm happy with them, so it's not really a big issue for me. Some people prefer HDMI though because it provides the best picture but kind of hard for me to tell the difference.
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9:09 am
January 9, 2009
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andy
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I'm in the San Antonio area and my tv freezes twice every day for about a minute each time. I had every tech and manager out and they tell me the line is clean and there is no problem. When yuo call customer service they dont consider this a problem its only 10 minutes a day whats wrong with that they say
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5:07 pm
January 10, 2009
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Uverse Guy
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I had the same problem with HD last year during certin football games but the issues has seemed to resolve itself.
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