My wife and I were excited to finally get our UVerse installed this past Tuesday. Technician came and we liked the way he was careful with his shoes and used the booties. HE brought the new equipment in and set it up on the table where my big screen was. He went outside and did somethings in the outside box and then proceeded to disconnect my cable TV and Internet. He was in the process of synching up the router with their central office. Time went by and the box would not synch. He called his support people and ultimately another technician showed up to help him (I got the feeling he was fairly new). The other technician did some things outside and then repeated the attempt to synch up the router. No luck after 7.5 hours of trying. The decision was that there was a bad port out in the junction box (somewhere) and they had to send different technicians to repair that but it wouldn't be until the next day, Wednesday.I had to scramble to reconnect my cable and internet for the evening.

Wednesday came and I got a phone call asking me when I wanted the technician to come on Thursday. I told them I was home and waiting since I cancelled all my appointments in my office for Tuesday and then again on Wednesday. She told me that the outside problem was fixed by it was too late to send out a tech that day. I accepted that and agreed to a Thursday appointment. Within 2 hours I had two different techs call me and tell me they were on the way, only to call back and say they couldn't come til the next day.

Thursday came and the tech called me and said that he could come to my place earlier than our 3pm appointment. I was thrilled. He came and started right in and found that the box still wasn't synching. He changed the pair coming from the outside to repair a bad line – still no luck. He kept going in and out to try to fix this thing. He changed the router out (now the third router tried on this job) with no luck. He talked to his supervisor and told me that HE was coming back the next day (Friday) with the outside tech this time and they were going to trace the problem all the way back from the junction box to my house. He said that they would stay until the job is done. I now have to cancel my office appointments for another day (at this point I have lost about $200).

I waited all day Friday. Got a call from the outside tech and I told him what the guy said the day before. He said he didn't know anything about that. I waited ALL day. No one called and no one came.

I am losing my patience. There will be a point in time when I tell them to come get the equipment and call me when they know WHAT THEY ARE DOING.