I would have to say my install went flawlessly, anyone have anything crazy happen?

I have heard some wild stories about FT installs.

I am scheduled for Monday, Oct 8 and can only hope the day will go better than my original install date of Sept. 30. The installers never showed up.

I was scheduled for the 12:00 – 2:00 time slot. When it got to be 2:30 I called tech support to find out where the installers were. After putting me on hold to speak to dispatch, I was assured that an installer team would arrive by 3:00 PM. At 4:30 I called again. The new tech support person apologized and after checking with dispatch told me the soonest an installer team could arrive would be by 8:00 PM. This gave me some pause since the documentation states that the installation can take up to 8 hours which would mean staying up with them until 2 AM on a work night. But since my wife & I had set aside the day for the install, I didn’t want to reschedule.

At 8:15 I called yet again. The tech support person put me on hold to talk to dispatch. While on hold a call comes in on my call-waiting. It’s U-Verse dispatch. The dispatch person tells me the situation is a mess and I should reschedule. I go back to the tech support line and when he comes back from hold, he tells me dispatch can’t find any of their drivers, doesn’t know where they are and I should reschedule. Tech support gives me a new date of Sat, Oct 13.

The following day U-Verse customer service calls and says I can’t have Oct. 13 because they overbooked it. I decide to take a weekday since it is becoming apparent that weekend scheduling descends into chaos very quickly. So now I have my new date of Oct 8, 8:00 – 12:00 AM.

Further complicating the situation here in CT was this news story which appeared in our local paper the Tuesday after my original installation date:
http://www.connpost.com//ci_7066566?IADID

Wish me luck.

I sure hope your install goes better the second time around. There is nothing worse than waiting on someone and they don’t show or call.

Maybe this will be one of those “it’s worth the wait” type of deals!

Awesome!!!

Thanks for the report back!

Awesome!

Seems like most people are very satisfied with the actually installation. The real nightmare we have heard is the scheduling issue.

It seems like when the FTs arrive the do a great job! I know they did at my place!

Personally I would rather it take all day and be done professional than real quick and sloppy. 

Well, mine was installed 2/29 (Leap Day), and it turned out to be like any other install.  Okay, the installer was professional, called ahead of time, and was within the window, so I guess it was better than any other install (especially Comcast!!!)  They had already configured my house from the main box (I want to call it a JDAM, but that’s a smartbomb…) so the installer just had to connect the system to my NID and setup the inside boxes.  The installer was very professional (apparently retired from AT&T once and they called him back) and even assisted me run a new line and put in a new drop for my third TV.

I was a little disappointed when he told me it would be another month or so before the second and third TVs have access to the DVR; that was miscommunicated to me during the sales process, but at least it’s only a few weeks before I should have it.

A problem I’ve run into (self created) is that I have an alarm that runs over VOIP (I have Vonage…which works perfectly, by the way) and the wireless bridge I have for the alarm has to connect to the Vonage wireless router.  So I’ve got the AT&T RG broadcasting on one channel with my Vonage wireless router plugged into the RG broadcasting on a different channel.  I know this creates interference, but it’s the only thing I could think of.  I tried to turn off the RG wireless and just use my Vongae router, but it kept dumping my computers offline.  Now, my computers are linked to the RG with no problems now, but my alarm system goes offline fairly frequently (which obviously isn’t good).  Any suggestions would be appreciated.

 All-in-all I would say I’m very pleased with the install and the service thus far.  It’d be nice if they had VOIP phones in my area, but I’m sure that will be here soon.  I think then I might could resolve the alarm issue.  I’ll give it some time and post on my opinion of the quality after I’ve experienced it more.

I really was looking forward to Uverse.  A good price for the bundle, and welcome competition to my cable provider Comcast.  However, AT&T does not appear ready to handle Uverse yet. They missed two consecutive installation appointments without notifying me either time.  I've cancelled my installation and will look for an alternate provider for voice, video & data.

First, on Sunday one day prior to the scheduled installation, I got a phone message and email saying there were problems with porting my phone number.  So I thought Ok, I'll still get data & video installed, then get voice once the porting is worked out.

But the appointment on Monday came & went. No tech showed up & no phone or email updates from AT&T. After the scheduled time, I called into support, and following a generally useless hour on the phone, they rescheduled for Tuesday with no real explanation for the missed appointment. Support person was “pleasant” but not helpful. I did not receive an updated email with the new appointment time, which didn't give me a warm fuzzy feeling.

Tuesday's appointment time came & went, again no tech & no updates from AT&T.  After the scheduled time, I called into support, and after another generally useless half an hour on the phone with a pleasant but not-very-helpful support person,  I informed the AT&T rep I was cancelling my order.

I'm located in San Jose, CA.