They must find these techs at the Home Depot alongside the illegal aliens. The techs couldnt troubleshoot a technical problem if they had a road map. They call Tier2 for every little thing. Things they should know and do before calling for superior tech assistance. Its unbelieveable that a Prem Tech would bother Tier2 to be told to power cycle a box. They are supposed to be technical, and they dont know sh&$. They get training, which is a joke. How can a tech go through training and not know how to install a wireless adapter? These guys are morons. The only thing worse than a Prem Tech, is there Manager. These loosers dont do a darn thing. These prem techs are walking off job after job, after job, leaving the customer hanging and out of service. They dont make any attempt to call dispatch and make sure a tech will be back out to clean up the mess from the first guy. The customers are left hanging for weeks in some instances. The managers dont know what the techs are doing and they dont manage the jobs, workload or ensure the customer is taken care of. In fact, We cant fiind anyone who knows exactly what these idiots do? All they know how to do is pass the buck.Its no wonder people hate AT&T, they dont give a hoot about the member or customer service.

We had 6, count em, 6 technicians come to my house over a three month period to resolve installation issues.  That was in addition to an equal number of calls and evenings working with remote help (mostly in Canada).  When the techs visited they were unbelievable ill-equipped in training and skill.  I can't begin to tell you how frustrating it is to arrange time off from work and additionally spend my days off crawling through the basement and pulling ceiling tiles with these guys looking for a bad connection or splitter, rebooting boxes, unplugging supposedly interferring appliances, etc etc.   Although there were many problems, the main issue that resolved most of our trouble was the phone line connection at the fiber converter on the next street.  This was a last ditch effort by ATT to resolve this because I was ready to return to the antenna and DSL if it didn't fix the problem.  This was my suggestion and I'm nowhere close to being a telephone repair person!  All in all it was a terrible experience.  I thought that I would help ATT to improve their service by joining their survey service but the only questions they ask are irrelevant to any of their services.  They ask questions such as my race, income, and education but never anything about the actual service quality, quantity, or perceived value.

I have gone through the training and I am amazed any tech comes out knowing what to do! Poorly designed training and too rushed to get people trained. Am not an employee would not work for U- Verse but feel bad for those that are trained and turned loose to Prem's to install with little skills and/or knowledge