Hello FT's.  I live in a condo (4 units in building) in St. Louis, MO.  Units A,B & C have availability but not D (me). Building next door just had uverse connected and I'm in between them and the “FTTN”.  I have a case open from 9/10/08 to check availability.  At first they said 48 hours and now they say up to a month.  Excuses are:  Sending everyone to Houston (I saw 4 trucks this morning on the way to work?), May not have enough ports (FTlaughed when I approached them on that, he was working on the hub 4 buildings down the street).  Two FT's (one uverse guy) say it was not input into the system for availability and keep hounding AT&T.  AT&T's system will recognise my address but not for uverse.  Optical line was installed 3 months ago at the entrance to our condo association. I don't have a phone line activated, use my cell phone.

What are my options? Just wait? Please advise.

If you are a FT and would like to check my address, please e-mail me for address. Other wise my case is under my name.

I hate Charter and have nothing but troubles, trees in way for dish & my OTA HD cuts out bad.  :(

I've called about 6 or 7 times and lady talked to a manager, but I didn't talk directly to someone.  There suggestion was to order u-verse online for another unit in my building and then meet the tech outside and say here is the actual unit that needs to be installed.  She did say there is a chance the FT will cancel it all together, but I'll keep a 50 in my pocket just in case & IMO's pizza (not in my pocket though;).  One of my case's was closed she stated due to the fact I was to far away, LOL.  She even laughed and said that can't be right.  They have made 3 cases but the original from the 10th of Sept. still is in effect and was exculated. I tell them every time I call I have a case open also, don't know why two other cases were opened then closed.  Well at least I have an appointment for the 11th of Oct (1st available slot).  If all the sudden they come out and give me the okay I can have them just change the unit to mine, or at least in theory, my luck they will have to re-schedule for another 3 weeks.  Wish me luck.

Thank you for your reply and advise, now what do you think?

I put in an engineering request earlier and don't have my reference # available.  What is the phone number to call for an engineering request to check the availability in my area.  Tulsa, OK  Thank you

If you want to raise some attention to your cause, you should go right to the top.  Below you will find listed the email addresses and telephone numbers to the CEO at AT&T.  I would be willing to bet a few bucks that if you sent him an email every day and called his office every day to complain about inept customer service and demand that they do something about it then they will.  This is public information aquired legally on the web by means of a google search.  If they ask, thats where you got it from also.

Randall Stephenson, AT&T CEO
rs2982@att.com (direct)
randall.stephenson@att.com
phone: 210-351-5401 (direct to his secretary)
fax 210-351-3553
alternate phone: 210-821-4105 (headquarters, press 3, ask for Mr. Stephenson's office)
175 E. Houston
San Antonio, TX 78205

source:

http://consumerist.com/consumer/executive-customer-service/updated-contact-att-ceo-randall-stephenson-289392.php

I have run into this problem severtimes at work. a whole neighboorhood will get uverse but a one street will not be able to get it. lookup the prints on it and they are less than a 1000 feet for the xbox.

I think ur right because now that i think about it they send out email on which vrads they are going to fire up and how man living units that will be available to it.