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12:20 am October 27, 2007
| Uverse Guy
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I wonder if anyone else have experience a similar issue. The programming guide will not show up on the screen when clicking on the guide button, the picture-in-picture (PIP) to the left bottom screen will be he only thing showing as if the DVR was unable to render the programming guide grid on the screen. In fact, even the recorded shows menu/list will not show as well. The only thing showing was the PIP to the left bottom screen. I called in ATT tech support many times on the issue and the standard procedure was to reboot the DVR which fixes the problem. It becoming very annoying lately since it keep happening almost every 2-3 days and I had to reboot the DVR every time. Has anyone experience similar issue and what have you done to clear the problem?
Thanks
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7:46 am October 27, 2007
| Uverse Guy
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Sounds too me like there is an issue with the RG and firmware not issuing IP's to the STB. You probably need to get a tech out there and replace the RG in my opinion. Something is going wrong with communication from the RG to the STB's.
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5:01 pm October 28, 2007
| infoseeker
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i had the same problem for several weeks. finaly tracked it down to bad hdmi output on the set top box, i changed to component cables and haven't had a problem since.
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9:43 am October 30, 2007
| Uverse Guy
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Nice!
Thanks for the information infoseeker!
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