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DVR freezes and reboots

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1:30 pm
February 7, 2010


mloates

Guest

My DVR freezes then reboots whenever I push one of the video control buttons ( FF, REW, Pause, Play) in both live and recorded TV.

3:18 pm
February 8, 2010


badmodofinga

U.S.A.

Member

posts 7

many things to try here,

First, how long have you had the service? if not for long, then it might be a defective unit.

If you've had service for awhile, then it could be many number of things.

How long have you had service?

6:09 pm
May 24, 2010


randomray

New Member

posts 2

We used a standard def tv without any bugs whatsoever. Using the same DVR and after connecting a new Sony Bravia to the unit there isn't a day where the system doesn't lockup or reboot. The problem is intermittent. As an experienced software engineer it seems likely the problem is caused by unhandled software exceptions in the hi-def specific code. However, it is possible the unit has a hardware problem but that seems unlikely. Also, after switching to hi-def, depending on the temperature of the room and whether the ambient sensor is enabled, the Bravia spews out quite a bit of IR noise which sometimes confuses the u-verse DVR (like sometimes spontaneously going mute.) It might be the intermittent reboots and lockups are caused by an overload of noisy IR signals from the LCD tv where on occasion some of the noise looks like a valid but confusing remote transmission. The problem is so bad, that unless it is resolved I will have to change services.

5:34 pm
May 25, 2010


Uverse Guy

Admin

posts 593

Is your DVR locking up or your actual TV? Also what type of cable are you using HDMI or Component? If your using HDMI try switching to Component (Red, green, blue, w/2 audio red/white or coax/optical to surround sound) cables. I have heard of some people having trouble with HDMI cables and sometimes component will work cleaner and the quality in my opinion is not noticeable to the eye.  

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