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9:00 pm March 18, 2010
| Mike
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Just purchased U-Verse 2 weeks ago, on my 3rd DVR unit. All 3 freeze when the tv and unit is powered off for more than 5 minutes. Once I power back on the screen is frozen. The oly option I have that works is to unplug unit and plug back in so it can reboot. The most recent service guy told me that he thinks it's the HDMI cable and my Sony TV. He recommended I try component cables. I did and still have the same issue, frozen screen. No one has an answer, any insight is greatly appreciated.
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Hook the DVR to another TV and see if you get the same results. That why you know for sure if it's the TV or U-verse service.
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8:13 am April 2, 2010
| Jabeaux62
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I have been with ATT Uverse for a couple of years.
I am currently waiting for the service person to come by again; DVR locking up again.
This starts with the screen going blank, then a message comes up saying searching for service, then a small gear comes up followed by the small gear being joined by a larger gear. This is usually a 15 minuet cycle. Last night it happened twice within an hour. We has a repairman out last Saturday and now I am waiting for another.
If I did not like Uverse programming, we would switch cable providers; although we are about to the point where we have had enough.
Does anybody have any ideas why the DVR locks up? If ATT knows they are not saying.
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I haven't hear much about this problem but it sounds like a hardware issue. Have they replaced the DVR?
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6:25 pm May 24, 2010
| randomray
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I now have this problem all the time but it only started after I upgraded to a hi-def Sony Bravia. See this post for details: http://uverse-universe.com/for…..ots/#p1549
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I responded to the other post but it looks like it might be something going on with the set top box. Also, another thought is maybe the set top box is over heating. You might try moving it somewhere were it can get more ventilation or trying putting a box fan on it just to test how it works in a cooler environment.
Just guesses though but I'd play with the location and see. If all else fails I would start hounding tech support for a solution and even possibly replacing the unit.
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6:00 pm May 27, 2010
| bryan
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I have notice recent problems w/the dvr's. The issues are recordings being lost or a red X and I think it might have something to do w/an update. Don't think your tv is rear projection, but we have also notice pix freezing when too close to a rear projection tv. If you did just replace tv make sure all fitttings are tight. A loose F-connector on the wall or back of the box can definately cause freezing.
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