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Availability Red Tape

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8:10 pm
December 7, 2011


Ken

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Two years plus and I still don't have U-Verse.  I'm told you folks are my best shot so here it goes.

I recently received an e-mail from AT&T telling me U-Verse is indeed available to me . This after completing Address Validation Request.  (#4353961688)  The zip code is not correct on the e-mail nor is it the one I entered when going through this process.

The address , rather then availability seems to be the issue to me based on two years of effort. My street name begins with a direction followed by a spelled out number.  Example:  East Third Avenue   When I enter East Third Avenue  it shows up as

E. 3RD AV.  There is actually a E. 3RD AV in this city, maybe 1-2 miles from here. I think that is the problem but can't find the person to make it happen.

I have had techs out here who said I was at the end of the run and the signal was weak and needed a booster installed. That was the third week in November of 2010. I was told it would be corrected in January 2011.

Sometime in February I called and told it was indeed good to go but every attempt to schedule it ends up with the "not available to this address" message

Still hearing from some AT&T folks that it's not available to this address.  Latest instance was on the chat line tonight. 

 I then called my neighbor whom lives 75-80 yards west of me on a corner lot and whose address is a different street. 

She suggested this forum so here I am…If you can help us PLEASE let me know and I will call, e-mail, or whatever to get this straight or write it off as something I can't control and be done with it..  Thank you.

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