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Can't get e-mail from Bellsouth DSL customers

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10:39 am
March 7, 2009


durrence

Member

posts 9

I subscribed to Uverse more than a month ago.  I set up my e-mail as they suggested and it works fine, except from my son and daughter who both have BellSouth DSL Service.  Since I subscribed to Uverse I have not been able to receive e-mails that they compose.  If they reply to my e-mails or forward e-mails that others have sent, I get them.  I have no trouble receiving e-mails that others have sent to me and they have no problems sending or receiving e-mails to other people.  I am using Vista Ultimate and Windows Mail.

I reported the problem to Uverse Tech Support and they are unable or unwilling to correct the problem. 

Any suggestions?

2:31 pm
March 7, 2009


Uverse Guy

Admin

posts 593

Hi durrence,

So basically if I read this correctly your not getting e-mails sent from your son and daughter which are on BellSouth ISP. But they get e-mail from you and can reply back to them.

Hmmmm. Okay, here is my first thought. Log into your webmail http://att.my.yahoo.com/ and see if the e-mails are ending up in your spam folder for some reason. If so, I think their is an option to check the e-mail as not spam. Also, their might be a spam folder in windows mail or your anti-virus software that is marking it as spam incorrectly for whatever reason.

So check your spam folders and please if you find a solution post back for the other users know if they run into the same issues.

6:32 pm
March 7, 2009


durrence

Member

posts 9

I checked the spam folder at Yahoo and the e-mails are not there.  They are not in my junk e-mail folder.  I made a trip to my son's house and sent myself an e-mail from his computer and it did not come through.  The e-mails appear to be disappearing into a black hole.

I went back until Feb 2nd and looked at all of the e-mails I had received from BellSouth.net senders.  I had received dozens of e-mails from bellsouth.net but every single one was either forwarded to me or were a reply to an e-mail I had sent.  I did not have a single original e-mail.  There appears to be a serious problem that no one at AT&T seems to be concerned about.

6:32 pm
March 7, 2009


durrence

Member

posts 9

I checked the spam folder at Yahoo and the e-mails are not there.  They are not in my junk e-mail folder.  I made a trip to my son's house and sent myself an e-mail from his computer and it did not come through.  The e-mails appear to be disappearing into a black hole.

I went back until Feb 2nd and looked at all of the e-mails I had received from BellSouth.net senders.  I had received dozens of e-mails from bellsouth.net but every single one was either forwarded to me or were a reply to an e-mail I had sent.  I did not have a single original e-mail.  There appears to be a serious problem that no one at AT&T seems to be concerned about.

10:45 pm
March 7, 2009


Uverse Guy

Admin

posts 593

My thought this is something to do with domain level security either on bethsouth or att's end, it could really be either. Bellsouth can have that email blacklisted and vice versus with att. You might need to escalate to either or but I would start with att. The problem you might run into is this is not a common issue and there probably is some sort of security manager of the e-mails, domains, and etc. They need to check to make sure their is no blocks preventing e-mail.

8:51 am
March 8, 2009


supersonicdave

Premise Technician

Member

posts 54

Another suggestion would be to open a yahoo or hotmail SMTP (webmail) account to receive messages.  It would prove out the domain level security theory one way or another.

7:12 am
March 9, 2009


durrence

Member

posts 9

Problem solved.

Yesterday, I found most of my missing messages in a spam folder at Yahoo.  When I logged on to Yahoo several times before yesterday and clicked on the mail icon it showed no messages in the spam folder.  Yesterday I checked it and there were 71 messages in the folder, some a month old.  Only 10 of them were spam.  What kind of idiot programmer writes a program that blocks 61 good messages in order to block 10 spam messages?  Also, what kind of system designer activates a spam blocker program with no input from the customer?  I turned the spam blocker off and now my e-mail is working again.

4:40 pm
March 10, 2009


mmay149q

mmay149q

Member

posts 3

How long has this issue been occuring, if you don't mind me asking. Smile Has it only been since you've had U-Verse? Or did it start sometime after getting the U-Verse service?

5:11 pm
March 10, 2009


Uverse Guy

Admin

posts 593

durrence said:

Problem solved.

Yesterday, I found most of my missing messages in a spam folder at Yahoo.  When I logged on to Yahoo several times before yesterday and clicked on the mail icon it showed no messages in the spam folder.  Yesterday I checked it and there were 71 messages in the folder, some a month old.  Only 10 of them were spam.  What kind of idiot programmer writes a program that blocks 61 good messages in order to block 10 spam messages?  Also, what kind of system designer activates a spam blocker program with no input from the customer?  I turned the spam blocker off and now my e-mail is working again.

I'm glad your able to get your e-mail. However, I would be more upset with the spammers than the people trying to prevent spam. Remember, those are the guys trying to help you and keep you from getting e-mails you don't want. Sometimes they get it wrong but it's nice to know they give you a option to retrieve that e-mail. If we had no spam we wouldn't even need a spam blocker. Just food for thought.

6:24 pm
March 10, 2009


mmay149q

mmay149q

Member

posts 3

Uverse Guy said:

durrence said:

Problem solved.

Yesterday, I found most of my missing messages in a spam folder at Yahoo.  When I logged on to Yahoo several times before yesterday and clicked on the mail icon it showed no messages in the spam folder.  Yesterday I checked it and there were 71 messages in the folder, some a month old.  Only 10 of them were spam.  What kind of idiot programmer writes a program that blocks 61 good messages in order to block 10 spam messages?  Also, what kind of system designer activates a spam blocker program with no input from the customer?  I turned the spam blocker off and now my e-mail is working again.

I'm glad your able to get your e-mail. However, I would be more upset with the spammers than the people trying to prevent spam. Remember, those are the guys trying to help you and keep you from getting e-mails you don't want. Sometimes they get it wrong but it's nice to know they give you a option to retrieve that e-mail. If we had no spam we wouldn't even need a spam blocker. Just food for thought.


Well I know it was resolved, but I work in U-Verse for Tier 2 technical support, and a while back we were having some outages with the Yahoo portion, and people not being able to access their online accounts (att.yahoo.com) and if they could get in, it would show no e-mails, so of course if the member is using Outlook, and he/she was opening the web-site during that time, it's possible he/she saw nothing. Also I can walk him/her through turning back on the spamblocker and taking that e-mail off the list.

2:39 am
March 15, 2009


Premtek

Moderator

posts 102

Nothing surprises me with uverse!!!

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